Clear timeframes for bus ticket and courier refunds, and how long they take to process.
Refund eligibility for bus tickets depends on how far ahead of departure you cancel:
If your trip is delayed by more than 90 minutes due to a cause within our control, or cancelled by FSS Transport for any reason, you're entitled to a full refund or a free rebooking onto the next available departure, whichever you prefer.
If a parcel is lost or arrives damaged due to our handling, we'll refund the shipping fee and compensate up to the declared value you provided at booking, capped at ₦500,000 per parcel. Refunds for cancelled courier pickups follow the same timing rules as bus tickets above, measured from the scheduled pickup time.
Approved refunds are returned to your original payment method via Paystack or Flutterwave, and typically arrive within 3–5 business days. Bank transfer refunds can occasionally take a little longer depending on your bank's own processing times — this part is outside our control.
Cancel directly from your dashboard where possible — this is the fastest route. For anything the dashboard can't handle, contact support with your booking or tracking reference and we'll process it manually.
Refund questions can be sent to hello@fss.ng or by calling +234 800 123 4567.