Clear timeframes for bus ticket and courier refunds, and how long they take to process.
All bus ticket bookings are non-refundable once cancelled by the passenger, regardless of how far in advance the cancellation is made. Please make sure of your travel date and details before booking.
If your trip is delayed by more than 90 minutes due to a cause within our control, or cancelled by FSS Transport for any reason, you're entitled to a full refund or a free rebooking onto the next available departure, whichever you prefer. This protection applies only when FSS Transport is responsible for the disruption — it does not apply to a passenger's own decision to cancel.
If a parcel is lost or arrives damaged due to our handling, we'll refund the shipping fee and compensate up to the declared value you provided at booking, capped at ₦500,000 per parcel. A courier pickup cancelled by the sender is non-refundable, the same as a bus ticket cancellation above.
Where a refund genuinely applies under Sections 2 or 3 above, it's returned to your original payment method via Paystack or Flutterwave, and typically arrives within 3–5 business days. Bank transfer refunds can occasionally take a little longer depending on your bank's own processing times — this part is outside our control.
Questions about this policy can be sent to fsstransportltd@gmail.com or by calling +234 808 165 9112.