Everything about booking trips, payments, courier services and terminals — in one place.
Booking & Trips
Use the search bar on the homepage to enter your origin, destination and travel date. Pick a trip, choose your seat on the live map, fill in passenger details, and complete payment to receive your e-ticket instantly.
Seat changes are free up to 6 hours before departure, subject to availability on the same trip. Contact support or manage it from your dashboard once you're signed in.
You'll get an SMS and email notification as soon as a delay is logged, along with a revised departure estimate. Significant delays (over 90 minutes) qualify for a partial credit — see our Refund Policy for details.
No — your e-ticket and QR code are sent by email and SMS, and can be shown on your phone at boarding. A printed copy is accepted too if you prefer.
Payments & Refunds
We accept all major debit cards, bank transfers and mobile wallets, processed securely through Paystack and Flutterwave. We never store your card details on our servers.
Yes — bookings can be cancelled or rescheduled up to 6 hours before departure from your dashboard. See our Refund Policy for the specific timeframes and amounts.
Approved refunds are processed within 3–5 business days back to your original payment method. Bank transfer refunds may take a little longer depending on your bank.
Yes. All payments run through PCI-compliant processors (Paystack and Flutterwave). FSS Transport never sees or stores your full card number.
Courier & Parcels
Yes. Send parcels between cities with same-day pickup, end-to-end tracking, and delivery confirmation. Visit the Courier page to get an instant quote.
We can't ship illegal items, firearms or ammunition, flammable or hazardous materials, perishable food, or live animals. Cash and irreplaceable documents are shipped at the sender's own risk.
Every parcel is automatically covered up to ₦500,000 against loss or damage in transit, based on the declared value you provide when booking.
Enter your reference number on the Track page for a live status timeline, from pickup to delivery. You'll also get SMS updates at key milestones.
Terminals & Boarding
Please arrive at least 30 minutes before departure to allow time for boarding, ID verification, and luggage check-in.
Any valid government-issued photo ID — national ID card, international passport, driver's license, or voter's card — matching the name on your booking.
Visit the Pickup Centers page for the full list of terminals in Lagos, Abuja, Port Harcourt and Benin City, including addresses and opening hours.
Tickets are non-transferable to a later trip once the bus has departed. You may book a new trip, or contact support about seat availability on the next available departure.